🎯 Guides by Operational Role
Select your work role to view the most relevant workflows and operating procedures
Executive & Admin
Store Owner & Store Manager
System setup, department access control, cash flow supervision, and reading real-time P&L reports.
- Store Configuration & Roles
- Real-time P&L Reports
- Break-even Analysis & Runway
Sales & Support
Sales Team & Live Chat Agents
Manage omnichannel messages from Facebook, TikTok, Shopee, fast replies, shift rotations, and instant checkout.
- MaxSeller Chat Operations
- Quick Reply Shortcuts (/quick)
- Direct Order Creation in Chat
Warehouse & Operations
Warehouse & Fulfillment Staff
Manage SKU variants, stock-in/stock-out notes, barcode inventory audits, and customer return flows.
- SKU & Combo Management
- Stock-In / Out & Damage Disposal
- Inventory Audits & Stock Balancing
Growth & Finance
Marketing & Accountants
Track daily ad spend, calculate ROAS/CPS, manage two-way debt liabilities, and reconcile carrier COD cash.
- Daily Ad Spend & ROAS Tracking
- Carrier COD Reconciliation
- Income, Expenses & Debt Tracking
🗺️ 5-Step Business Launch Roadmap
Standardized operational framework to run your omnichannel business from Day 1
1️⃣
Setup
Store creation & team permissions
2️⃣
Inventory
SKU creation, combos & stock-in
3️⃣
Omnichannel
Connect Fanpage, TikTok & Shopee
4️⃣
Orders
Print airway bills & carrier handover
5️⃣
Finance
COD reconciliation & P&L report