Guide to MaxSeller Chat Operations & Omnichannel Order Closing

The MaxSeller Chat (Inbox) workspace centralizes customer communications and omnichannel sales closing (Facebook Fanpages, Instagram, Zalo, TikTok...) into a single 3-column dashboard, supporting rapid 3-second order creation and automated QR payment generation.

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🌟 1. Standard 3-Column Chat Workspace Layout

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🚀 2. Step-by-Step Operational Guide

📌 Step 1: Receive & Categorize Customers with Color Tags

1. When a new message or comment arrives:
   • The conversation appears at the top of the left-hand column.
   • The system detects phone numbers in the message and attaches a Has Phone badge.
2. Assign Chat Tags:
   • Click the tag icon to classify status (e.g., 🔴 Uncalled, 🟡 In Consultation, 🟢 Order Closed, ⚪ Scheduled Call, 🟣 VIP Customer).
   • Ensures team members avoid duplicate calls or conflicting messages.

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📌 Step 2: Use Quick Replies & Auto-Hide Comments

1. Quick Reply Templates:
   • Type / (or press shortcuts F1, F2...) in the message box to invoke templates (Price List, Size Guide, Bank Details, Warranty Policy).
   • Accelerates response times to under 1 second, boosting Conversion Rates (CR).
2. Auto-Hide Comments Containing Phone Numbers:
   • Immediately hides comments with customer phone numbers to prevent competitor poaching.

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📌 Step 3: Quick Order Creation in Sidepanel

Create orders without leaving the conversation:

1. In the right-hand sidepanel, the system auto-populates customer name and phone number parsed from the chat.
2. Select delivery address and Fulfillment Warehouse.
3. Add ordered items to the cart.
4. Select Payment Method:
   • If Bank Transfer is chosen:
     • Select store receiving account.
     • Click Send QR Code to Chat: A payment QR with order reference code DH <Phone> is sent directly into the customer's chat thread.
5. Click Create Order: The order is stored and inventory is reserved immediately.

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💡 3. Handy Chat Keyboard Shortcuts

Shortcut	Function
/ or F1 - F12	Open Quick Reply templates
Alt + N	Move cursor to Create Order form in right panel
Alt + T	Open Chat Tag selector
Enter	Send message
Shift + Enter	Insert line break in composer