MaxSeller Ecosystem Overview
MaxSeller is a comprehensive omnichannel retail and operations management platform designed for online sellers, retail chain stores, and fulfillment warehouse operators.
🏛️ Core Modules in the Ecosystem
| Module | Purpose | Primary Target Users |
|---|---|---|
| MaxSeller POS & Store Manager | Manage products, orders, stock movements, finance, HR access control, and P&L financial reports. | Shop owners, Branch managers, Warehouse staff, Accountants |
| MaxSeller Chat | Unified inbox for multi-page conversations (Facebook, Instagram), round-robin lead assignment, quick replies, and in-chat order creation. | Live chat agents, Sales team, Customer support |
| Fulfillment Expansion | Designed for 3PL warehouse operators offering warehousing, pick & pack, shipping, and COD payout reconciliation for partner sellers. | Fulfillment warehouse providers |
| Tenant Super Admin | Multi-tenant organization governance, subscription packages, invoicing, and branch tiering. | System Super Administrators |
🎯 5-Step Standard Business Workflow
- Setup & Configuration: Configure store details, department structure, staff accounts, and RBAC permissions.
- Product Catalog & Stock In: Create product categories, SKU variants, promotional combos, and record initial stock-in receipts.
- Omnichannel & Live Chat: Connect Facebook Fanpage / TikTok Shop / Shopee, configure response templates, and set agent shifts.
- Sales & Fulfillment: Create in-store or chat orders, print shipping labels, hand over parcels to logistics carriers, and track delivery status.
- Finance & BI Analytics: Record daily ad spend, reconcile COD remittance, calculate operating break-even, and review real-time P&L reports.