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Handling Order Cancellations, Returns & Stock Restocking

Rigorous management of order cancellations and returned parcels prevents inventory discrepancies and tracks reverse logistics costs accurately.

Order Management & Returns

1. Order Cancellations​

Eligible Cancellation Windows:​

  • Order is in New or Confirmed status (not yet handed over to courier).
  • Customer cancels or duplicate order detected.

Cancellation Steps:​

  1. Open the target order details.
  2. Click Cancel Order.
  3. Select cancellation reason (e.g., Customer changed mind, Unreachable, Out of stock, Duplicate order).
  4. The system immediately releases reserved stock back into available inventory.

2. Returned Parcel Processing (Returns Workflow)​

Operational Steps in System:​

  1. Go to Sales ➔ Order List ➔ Filter by Returning status.
  2. Scan the tracking number on the returned parcel.
  3. Upon matching the order record:
    • If goods are intact: Click Confirm Restock. Inventory is credited back automatically.
    • If goods are damaged during transit: Create a Defective Write-off receipt and file an insurance claim with the carrier.